CLEAR ANSWERS FOR YOUR NEXT STEP

Your questions, answered.

Find answers about models, installation, daily use and support. Requirements and services for each project are confirmed in a tailored proposal.

01

Buying and quotes

Which robot is right for me?

Cleaning focuses on commercial cleaning; Delivery Restaurant on moving food and dishes; Delivery Hotel on indoor deliveries with compartments. Your choice depends on tasks, routes and access in your space.

How much does it cost and what is included?

Pricing depends on model, quantity, destination and implementation scope. Ask for a breakdown of equipment, shipping, installation, training and maintenance; services are not all included automatically.

What is the delivery time?

The date must be confirmed in the quote based on availability, destination and logistics. There is no single published lead time for all models.

Can I order multiple robots or request a demo?

You can specify quantity in your request. Demo or trial availability and terms must be confirmed before assuming they are included.

02

Installation and compatibility

What needs checking before installation?

Review corridor widths, doors, obstacles, level changes, surfaces, delivery points and dock location. For Cleaning, floor type and cleaning tasks also need validation.

Can it work outdoors or climb stairs?

These solutions are intended for indoor use. We review surfaces and level changes to define suitable routes for your space.

How are robot routes defined?

During installation we review destinations, access, doors and obstacles. We configure routes and test them in the agreed work areas.

What connectivity is needed?

All three solutions support Wi-Fi and 4G. We define the connection and integrations needed for each function during project planning.

Can Cleaning use elevators and a water station?

Cross-floor operation and access passage require compatible integration. Automatic charging, refill and drainage are set up with the appropriate station and service connections.

03

Daily use and safety

Does the robot replace staff?

It supports repetitive delivery or cleaning tasks. Staff still prepare orders, load and unload items, supervise operation and handle situations outside the configured route.

What happens when it encounters a person or obstacle?

All three models advertise obstacle detection or avoidance. Routes need configuration and site validation; this does not guarantee incident-free operation in every condition.

How long does the battery last and how does it recharge?

Cleaning offers 2–3.5 hours of runtime and charges in 2 hours. The delivery robots offer 10 hours of work; Delivery Hotel charges in 9 hours. Duration depends on usage. All three feature automatic charging.

Is training included?

Training is part of the proposed process: starting tasks, charging, care and responding to alerts. Duration, participants and scope must be established in the quote.

How is each robot managed digitally?

Cleaning supports PC and mobile management, tasks, reports and remote maintenance. Delivery Restaurant and Delivery Hotel have touchscreen interfaces for organizing deliveries. Available tools differ by solution.

04

Model features

What does Cleaning do?

It combines vacuuming, scrubbing and dust mopping, plus sweeping. It recognizes hard floors and carpets and enables task management, reports and scheduling from PC or mobile.

How much can Delivery Restaurant carry?

Its total payload is 40 kg shared across four trays. Item distribution and stability are checked during service configuration.

How are items collected from Delivery Hotel?

Place items in its two compartments and select a destination. On arrival, the recipient uses the QR code to open and collect the delivery.

Does the robot place dishes on the table?

Delivery Restaurant transports orders. A person loads and unloads dishes from its trays.

05

Maintenance and support

What does preventive maintenance include?

We define a plan for inspections, cleaning and component checks based on equipment use. Frequency, consumables and visits depend on the contracted service.

What should I do if there is a fault?

If there is a risk, stop operation following the equipment instructions. Record the alert or behavior and request diagnosis through the agreed support channel. Response times and on-site service depend on the contract.

Are warranty and spare parts available?

Coverage, duration, exclusions and spare-parts availability must be confirmed in writing in the proposal. No universal warranty or immediate availability of every part is published.

Does the form send my request or accept payment?

The form requests a personalized review and does not process payments. When the sending service is enabled, it confirms receipt; if it is unavailable or fails, it tells you and preserves your details.

CLEANING / DELIVERY

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02

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03

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